How We Protect Users

Optional Payment Protection

Payment Protection is an optional, escrow-like payment handling arrangement through Stripe, available on eligible card bookings and invoices where it is explicitly enabled — for invoices, that means a card-enabled invoice for an event within three months. It is not a regulated escrow, deposit-taking or safeguarding service, and AnyGig does not itself hold your cash.

When it is enabled, the card payment is captured by Stripe at checkout, and the payout of the performance fee to the performer is delayed until the release conditions are met — normally 24 hours after the event, or earlier if the hirer confirms completion. If a dispute is raised within the platform dispute window, the payout can be paused while the platform process runs.

Where Payment Protection is not selected, a card payment is an ordinary card payment. Direct bank transfers are paid to the performer's own bank account and are not held, monitored or protected by AnyGig or Stripe.

Contracts on Confirmed Bookings

On eligible confirmed bookings, AnyGig generates a digital contract covering performance terms, cancellation schedule, payment conditions and dispute rights, so neither side has to draft or negotiate the wording. The contract exists once the booking is confirmed and the contract flow is completed by both parties — a booking where that flow has not been completed does not have one, and an invoice sent on its own is not a contract. Check the booking itself to confirm a contract is in place.

Performer Compliance Verification

Performers can submit identity, Public Liability Insurance (PLI) and DBS documentation for checking, and the resulting status is shown on their profile. Verification is not uniform across the platform, so rely only on the verification badges and statuses actually displayed on the profile you are booking, and ask for current documents if something matters to your event. Where a booking requires it, an IR35 Status Determination Statement can be generated for the booking.

Dispute Resolution

If a dispute arises between a hirer and a performer over cancellation, delivery or payment, AnyGig's dispute process applies the published platform rules to objective evidence and reaches a final platform-level outcome on how the payment is handled. AnyGig is not an arbitrator or a judge, and the process does not remove your statutory rights, your right to go to court, or your card issuer's chargeback process. Where Payment Protection is in place, the payout to the performer can be paused while the dispute is reviewed.

What AnyGig Does Not Cover

Payment Protection applies only to eligible card bookings and invoices where it was explicitly selected before payment. It does not apply to direct bank transfers, which are paid to the performer's own account, or to anything agreed off-platform. AnyGig does not assess artistic quality or event satisfaction, does not award damages or compensation, and cannot control Stripe or card-network limits, chargeback outcomes or payout timing. Completing the booking, contract and payment stages on AnyGig is what makes these protections available.