Privacy Policy

1. Introduction

Welcome to AnyGig ("we," "us," "our"). We operate the website anygig.app and provide a professional platform for the UK live entertainment industry.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

AnyGig is the data controller for the personal information we collect and process. We are registered with the Information Commissioner's Office (ICO) in the United Kingdom.

2. Information We Collect

2.1 Information You Provide to Us

Account Registration:

• Full name
• Email address
• Password (encrypted)
• Phone number
• User type (Performer, Hirer, Agency, or Live Event Professional)

Performer Profiles:

• Professional biography
• Skills and specialisms (e.g., vocalist, musician, dancer, actor, comedian, technician, rigger, event manager)
• Performance experience and CV details
• Showreels, photos, and media files
• Availability and diary information
• Professional rates and pricing
• Act descriptions and listings

Hirer and Agency Profiles:

• Company or individual name
• Business description
• Contact details
• Job postings and gig requirements
• Booking preferences

Payment Information:

• Bank account details (for receiving payments)
• Billing address
• Transaction history
• Invoice details
• Payment dispute information

Note: We do not store full credit or debit card details. Card payments are processed securely by our payment provider, Stripe, and we only receive limited transaction information.

Communications:

• Messages sent through our platform
• Customer support enquiries
• Feedback and survey responses

2.2 Information We Collect Automatically

Usage Data:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referral sources
• Clickstream data

Cookies and Similar Technologies:

We use cookies and similar tracking technologies to improve your experience. See Section 8 for more details.

2.3 Information From Third Parties

Stripe (Payment Processor):

• Payment verification status
• Transaction success or failure notifications
• Fraud prevention data

Social Media (If You Choose to Connect):

• Profile information if you link social media accounts

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Create and manage your account
• Facilitate job postings, applications, and bookings
• Process invoices and payments
• Operate our optional Payment Protection (escrow-like) service
• Enable direct booking through act listings
• Manage diaries and calendars
• Provide recruitment and cover tools for agencies

3.2 To Communicate With You

• Send booking confirmations and updates
• Notify you of applications, messages, and platform activity
• Respond to support enquiries
• Send important service announcements

3.3 To Improve Our Platform

• Analyse usage patterns and user behaviour
• Develop new features and services
• Conduct research and testing
• Troubleshoot technical issues

3.4 For Safety and Security

• Verify user identity
• Prevent fraud and unauthorized activity
• Enforce our Terms of Service
• Resolve disputes between users
• Comply with legal obligations

3.5 For Marketing (With Your Consent)

• Send promotional emails about new features
• Share industry news and tips
• Conduct surveys and request feedback

You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or adjusting your account settings.

4. Legal Basis for Processing (UK GDPR)

We process your personal information based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our contract with you (e.g., facilitating bookings, processing payments).
• Legitimate Interests: We have a legitimate business interest in improving our services, preventing fraud, and ensuring platform security.
• Legal Obligation: We must process certain data to comply with UK laws, including tax, accounting, and financial regulations.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent.

5. How We Share Your Information

We do not sell your personal information to third parties. We only share your data in the following circumstances:

5.1 With Other Users

• Performers: Your profile, showreel, CV, and contact details are visible to hirers and agencies when you apply for gigs or list your acts publicly.
• Hirers and Agencies: Your company information and job postings are visible to performers browsing opportunities.
• Messages: Communications between users are visible to the parties involved in the conversation.

5.2 With Service Providers

We work with trusted third-party providers who process data on our behalf:

Stripe (Payment Processing):

• Processes card payments, bank transfers, and holds funds for our Payment Protection service
• Stripe operates globally with servers in the UK, EU, and US
• Data transfers to the US are protected by Stripe's adherence to Standard Contractual Clauses and appropriate safeguards under UK GDPR

Where we transfer data outside the UK (e.g., to US-based service providers like Stripe), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the UK Extension to the Data Privacy Framework.

Hosting and Cloud Services:

• Our platform is hosted on secure servers located in the UK and EU
• Cloud storage providers may process your data to deliver our services

Email and Communication Tools:

• Third-party providers help us send transactional and marketing emails

Analytics Services:

• We use analytics tools to understand how users interact with our platform

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Requests from law enforcement or regulatory authorities
• Protection of our rights, property, or safety
• Investigation of fraud or Terms of Service violations

5.4 Business Transfers

If AnyGig is acquired, merged, or sold, your personal information may be transferred to the new owner as part of the transaction. We will notify you of any such change.

6. International Data Transfers

While we primarily store data on servers located in the UK and EU, some of our service providers (such as Stripe) operate internationally and may transfer data outside the UK.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the ICO
• Adequacy decisions by the UK government
• Binding corporate rules or other approved mechanisms

You have the right to request information about these safeguards by contacting us.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: We keep your data while your account is active.
• Closed Accounts: After you close your account, we retain certain information for up to 7 years to comply with tax, accounting, and legal requirements.
• Financial Records: Transaction records, invoices, and payment data are retained for 7 years in accordance with UK tax law.
• Marketing Data: If you unsubscribe from marketing, we keep a record of your email address to ensure we don't contact you again.

You can request deletion of your data at any time, subject to our legal obligations.

8. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to improve your experience on our platform.

8.1 Types of Cookies We Use

Essential Cookies:

• Required for the platform to function properly
• Enable account login and security features
• These cannot be disabled

Performance Cookies:

• Help us understand how users interact with our site
• Collect anonymous usage statistics
• Used to improve our services

Functional Cookies:

• Remember your preferences and settings
• Provide personalized features

Marketing Cookies (Optional):

• Track your activity for advertising purposes
• Require your consent

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use certain features.

To manage your cookie preferences, visit your account settings or adjust your browser options.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete information.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal exceptions.
• Right to Restrict Processing: Ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used format and transfer it to another service.
• Right to Object: Object to processing based on legitimate interests or for marketing purposes.
• Right to Withdraw Consent: Withdraw consent for marketing or optional data processing at any time.
• Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your data.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@anygig.app
• Subject Line: "Data Rights Request"

We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.

Complaints to the ICO

If you are not satisfied with how we handle your personal information, you have the right to complain to the UK's data protection authority:

Information Commissioner's Office (ICO)

• Website: ico.org.uk
• Telephone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you are concerned about our data processing.

10. Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

• Encryption of sensitive data (including passwords)
• Secure Socket Layer (SSL) technology for data transmission
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis
• Secure payment processing through Stripe's PCI-DSS compliant infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

AnyGig is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

If you believe a child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our platform may contain links to third-party websites, including social media platforms and external resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you via email or through a prominent notice on our platform
• Request your consent if required by law

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

AnyGig Data Protection

• Email: privacy@anygig.app or hello@anygig.app
• Website: anygig.app
• General Enquiries: support@anygig.app

We aim to respond to all enquiries within 5 business days.

Last Updated: 13 February 2026

By using AnyGig, you acknowledge that you have read and understood this Privacy Policy.